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Managing Difficult Conversations at Work

$495.00

Managing Difficult Conversations at Work
Geelong & Online

You know that sinking feeling when you need to address poor performance, deliver disappointing news, or confront a team member about their behaviour? Most of us would rather clean the office microwave than face these uncomfortable discussions. Yet here's the reality - avoiding difficult conversations doesn't make problems disappear. They just get bigger, messier, and harder to clean up later.

I've watched countless managers tie themselves in knots trying to sugarcoat feedback until it loses all meaning, or put off conversations so long that minor issues become major disasters. Sound familiar? The good news is that having difficult conversations isn't a talent you're born with - it's a skill you can absolutely develop.

In this practical, no-nonsense session, you'll learn how to navigate those challenging workplace discussions with confidence and clarity. We're not talking about corporate-speak or HR jargon here. This is about real conversations with real people in real situations - like telling Sarah her attitude is affecting the whole team, or explaining to Mark why his project missed the mark again.

What You'll Learn

How to prepare mentally and practically for tough conversations so you're not winging it in the moment. You'll know exactly what to say and how to structure the discussion for the best outcome.

Techniques for staying calm and focused when emotions run high - both yours and theirs. We'll cover what to do when someone gets defensive, shuts down, or starts crying.

Ways to deliver difficult messages clearly and kindly without diluting the message. You'll practice giving feedback that actually helps people improve rather than just making them feel bad.

Scripts and frameworks for common workplace scenarios like performance issues, interpersonal conflicts, and delivering unwelcome decisions. No more lying awake at night rehearsing what you should have said.

How to follow up after difficult conversations to ensure lasting change and maintain working relationships. Because the conversation is just the beginning, not the end.

Strategies for recognizing when you need backup and how to involve HR or senior leadership when situations escalate beyond your comfort zone.

The Bottom Line

After this training, you'll stop dreading those difficult workplace conversations and start seeing them as opportunities to solve problems and strengthen relationships. You'll have practical tools that work in real situations with real people, not just in theory. Most importantly, you'll discover that addressing issues directly and respectfully actually makes your working life easier, not harder. Your team will respect your honesty, problems will get resolved faster, and you'll sleep better knowing you're not avoiding the elephant in the room anymore.